商务接待英语

商务接待英语

一、相关词汇 (Words & Vocabularies)

1. Shenzhen Convention & Exhibition Center

2. exhibitor / visitor / booth / layout / exhibit / certificate / register

3. entrance / exit / path / parking / square / floor

4. escalator / lift / elevator / cargo lift

5. toilet / wash room / water closet (WC)

6. right / left / behind / in front of / above / under

7. service desk / customer service center / office / company

8. reception / information / business center

9. meeting room / conference room / VIP room / multi-function hall

10. copy / fax / print / internet / e-mail

11. translate / translator / interpret / interpreter

12. portable computer / mobile phone / cellular phone

13. passport / identification card (ID card)

14. cash / cashier / credit card / bill / check / voucher

15. price / rent / charge / deposit / service charge

16. baggage / luggage / suitcase / wallet / purse / valuable goods

17. staff / worker / clerk / security / guard / PA / cleaner

18. manager / general manager / president / chairman

19. film / battery / calculator / pen / paper / newspaper

20. table / chair / plug / adaptor / garbage can / dustbin / air-condition

21. bus / taxi / metro / train / plane

22. airport / railway station / harbor / bus station / customs

23. hotel / guest house / restaurant / supermarket / store / shop / kiosk

24. Chinese restaurant / Western restaurant / coffee shop

25. Chinese food / Western food / buffet / fast food

26. breakfast / lunch / supper / dinner

27. international direct dial (IDD) / domestic direct dial (DDD)

28. long distance call / local call / collect call

29. public phone / payphone / phone box / phone booth

30. telephone directory / country code

二、礼貌问候 (Greeting Guest)

1. Good Morning! (Afternoon / Evening / Night) / AM / PM

2. Sir / Madam / Ladies and gentlemen

3. Mr. / Ms. / Miss / Mrs.

Mr. Gates (Bill Gates) / Mr. president / Dr. Lee

4. Welcome to Shenzhen! / Welcome to the Exhibition!

5. How are you? / How do you do?

I am fine! Thank you!

6. I am pleased to meet you!

I am glad to meet you!

It is nice to meet you!

7. You are welcome!

It is my pleasure!

8. Is this your first time to Shenzhen?

9. May I help you?

What can I do for you?

10. Excuse me! May I have your name, please?

11. Wait a minute, please!

Just a moment, please!

12. Sorry to have kept you waiting.

三、指引方向 (Guide Directions)

1. This way, please!

2. Come with me, please!

3. I will show you to Business Center.

4. The toiled is over there.

5. Could you please tell me the way to the Metro Station?

6. Could you tell me how to go to the second floor?

7. Please go straight, turn right and then you can’t miss it.

8. You can take that escalator over there to the second floor.

四、电话英语 (Telephone English)

1. Good Morning! May I help you?

2. Good Morning! Information Center

3. One moment, please.

4. Please hold the line.

5. I will transfer your call to Service Center.

6. I will connect you with the Reception Counter.

7. The line is busy. please call a moment later.

8. I would like to make a call to Hongkong.

9. Could you tell me where I can make a local call?

10. Thank you for calling.

五、提供服务 (Providing Service)

1. Would you like me to help you with your baggage?

2. You can use internet in Business Center.

3. How many papers do you want to copy?

4. Where would you like to fax this paper?

5. Please sign your name here.

6. Please fill out the Registration Form first.

7. Half one RMB will be charged for copying one paper.

8. Here is the change.

9. The telephone number is 8284-8622 and fax number is 8284-8625.

10. You can take a taxi to your hotel.

六、深圳酒店 ( The Main Hotels)

1. Best Western Shenzhen Felicity Hotel

2. Shangri-la Hotel Shenzhen

3. Sunshine Hotel

4. Panglin Hotel

5. Pavilion Hotel

6. Landmark Hotel

7. Grand View Hotel

8. Crown Plaza Shenzhen

七、深圳景点 (The Tourist Attractions)

1. Window of World

2. Happy Valley

3. Splendid China

4. China Folk & Culture Village

5. Mingsk Aircraft World

6. Shenzhen Safari Park

7. Waterlands Resort

8. Evergreen Resort

9. The Overseas Chinese Town