酒店管事部主管岗位职责

Hotel Level: 酒店等级： Job Band:

酒店职位级别：

I – V 一--五 7 7

Department: 部门： Reports To: 直属上级：

Food & Beverage 餐饮部

Executive Chef, Sous Chef, Head Chef, Executive Sous Chef, Executive Chef

管事部经理，行政副总厨， 厨师长 ，行政总厨，行政副总厨

JOB OVERVIEW职位概述

• • • •

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• •

Responsible for supervising the stewarding operation during shift and for cleaning and maintaining food and beverage premises to high hygienic standards.

在当班期间负责监督管事部的运营和清洁工作，确保餐饮物资达到高度卫生标准。

Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。

Be charming by being approachable, having confidence and showing respect.

Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

•

在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：

• • •

亲切、充满自信、体现尊重来展现富有魅力的你。

理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

DUTIES AND RESPONSIBILITIES工作职责

• • •

In absence of Manager conducts shift briefings to ensure hotel activities and operational requirements are known

在经理缺席时负责说明，确保了解酒店的各项活动和运营要求。 During the shift, oversees the preparation of kitchen equipment for use

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

在当班期间管理厨房设备使用前的准备工作。

Supervises the receiving and storage of kitchen goods 负责接收和存储厨房物品的管理工作。

Supervises the cleaning and storage of kitchen equipment 监督厨房设备的清洁和存放。

Supervises the cleaning of the premises 监督厨房的清洁工作。

Supervises the removal of waste 管理废品的清除。

Supervises the handling of kitchen linen 监督厨房布巾的处理工作。

Supervises the cleaning of an hygienic kitchen 监督厨房的卫生。

Engages in and supervises the cleaning of kitchen and equipment 参与监督清洁厨房和设备的工作。

Maintains high levels of personal hygiene for self and enforces hygiene standards for team 保持高度的个人卫生并在小组中执行卫生标准。

Supervises all functions of the Stewarding operation to achieve the optimum departmental costs 监督管事部的各项职责，使部门成本控制到最低。

Supervises all functions of the Stewarding operation to achieve the optimum quality level of sanitation 监督管事部的各方面职责，使满意度达到最高水平。

Establishes and maintains effective employee and inter-departmental working relationships 与员工和酒店其它部门建立并保持积极的工作关系。

Assists the Chief Steward in developing training plans, develops training material in accordance with IHG guidelines and implements training plans for the Stewarding employees.

协助管事部经理制定培训方案，按照洲际酒店集团的纲要制定培训材料，为管事部员工和餐饮部其它员工执行培训。

Assists the Chief Steward in setting Stewarding goals and developing strategies, procedures and policies 协助管事部经理设定管事部的目标和制定策略，程序和规定。

Assists in determining the minimum and maximum stocks and controls the par-stocks of all material and equipment

協助确定库存的最多和最少量，控制所有材料和设备的标准存货量。

Supervises the counting of inventories in coordination with employees of the accounting division 与会计部门员工一起監督盘点库存。

Liaise with employees of the Engineering Division to schedule preventive maintenance and repairs 联系工程部员工安排预防性的维护维修。

Works with Supervisor in manpower planning and management needs 和上级领导一起进行人力规划和管理需求。

Page 2 of 4 第2页，共4页

• •

Works with Supervisor in the preparation and management of the Department’s budget 和上级领导一起编制和管理部门预算。

ACCOUNTABILITY责任范围

Number of employees supervised – 管理的员工

Direct Steward 直接

管事

Indirect NA 间接 无

Annual Operating Profit/Payroll Budget – 年度经营利润和薪金预算

• •

N.A. 无

Key Metrics – 主要绩效指标

• •

Completion of Assigned Tasks 完成分配给的工作的情况

Decision Making Responsibilities (Decision Rights) – 决策职责(决策权)﹣

• •

N.A. 无

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills – 技能要求

• • • • •

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

Food service permit or valid health/food handler card as required by local government agency. 食品服务许可或当地规定的有效的卫生或健康上岗证。

Problem solving, reasoning, motivating, organizational and training abilities.

Page 3 of 4 第3页，共4页

•

具有解决问题，推理，号召，组织和培训能力。

Qualifications – 学历

• •

Vocational Certificate in Food & Beverage Services or related field. 具有餐饮服务或相关领域的职业证书。

Experience – 经验

• •

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Employee Name (print)

Employee Signature

此职位描述所陈述的只是该项工作的核心内容和主要层面，并非所有职责或资历要求。

员工姓名(正楷)

员工签名

日期

Date

1 years related experience or an equivalent combination of education and experience. 1年相关经验或与此相当的教育和相关工作经验结合的背景。

Page 4 of 4 第4页，共4页